⚡We are Uncommonly Good People - a talent & recruitment consultancy specialising in and hiring for AdTech, MarTech, Digital Agency, Tech & ECommerce clients globally. We work with amazing, global, established, and hyper-growth digital businesses looking for exceptional talent.

⚡We are partnering with an AdTech company to find them an exceptional Customer Success Director to join their team in Singapore. Let us share more details!

🏢 About the Company

An AdTech platform at the forefront of ad verification. With a global client base spanning leading brands, agencies, and publishers, they are building an infrastructure that makes digital advertising safer, smarter, and more accountable. Their Singapore office serves as a regional hub across the Asia Pacific, and they are now looking for a senior leader to head up their Customer Success function.

🌏 The Role

This is a senior, people-facing leadership role responsible for the health and growth of the company's client portfolio across APAC. You will own the end-to-end customer success function, building scalable processes, managing senior client relationships, and driving retention and expansion across a complex, high-volume book of business.

You will lead a small but growing team and work cross-functionally with Sales, Product, and Data to ensure clients are realising value at every stage of the lifecycle. This is both a strategic and a hands-on role, you will need to roll up your sleeves while also setting the direction.

🛠️ Core Responsibilities

Client Ownership & Retention

• Own the client portfolio across APAC, serving as the senior point of escalation for key accounts
• Build and maintain executive-level relationships with clients ranging from large independent agencies to global holding groups
• Lead QBRs, strategic reviews, and onboarding programmes across a broad and active book of business
• Drive retention, upsell, and cross-sell activity in partnership with the commercial team

Team & Operations Leadership

• Lead, mentor, and grow a team of Customer Success Managers across the region
• Design and implement scalable CS processes, playbooks, and frameworks that support a high volume of client accounts
• Set team KPIs and performance standards, ensuring consistent delivery across the function
• Act as the operational backbone of the CS organisation — identifying inefficiencies and building structure where it is needed 

Cross-Functional Partnership

• Collaborate closely with Product and Data teams to translate client feedback into actionable product improvements
• Partner with Sales on new logo onboarding and the handover process from commercial to CS
• Represent the voice of the customer internally, championing client needs at a leadership level

🎯 Skills and Experience:

• 7+ years of experience in a customer-facing operations role, ideally within a digital marketing platform, AdTech, or performance marketing environment
• Prior experience managing a large portfolio of agency or brand clients — whether from a platform, network, or agency-side environment
• A background that includes exposure to paid search, paid social, programmatic, or related performance channels is strongly preferred
• Proven track record of leading or building Customer Success or Account Management teams
• Experience working in or with regional teams across APAC is highly advantageous
• Exceptional client relationship management skills — you are polished, proactive, and confident at senior levels
• Strong operational instincts — you know how to build processes and structure in a scaling environment
• Data-literate and commercially minded, with the ability to translate metrics into meaningful client narratives
• A natural team leader who develops talent and holds a high bar for quality
• Comfortable in a fast-paced, evolving environment where you will need to prioritise and adapt quickly

🚀 You’ll Love This Role If…

• You have led operations at a digital marketing platform, performance agency, or ad network and are ready for a more senior, regional remit
• You thrive in managing a complex, multi-client environment and enjoy bringing structure to something that is growing fast
• You want to be part of a mission-driven team building something with genuine market impact
• You are looking for autonomy, ownership, and a seat at the table

📍 Location: Singapore

🧑‍💼 Job Level: Senior

⏰ Schedule: Full-Time

📌 Work Setup: Onsite

✉️ If you’d like to apply, please do so by submitting your CV here, or in-mailing us directly.

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If we have not contacted you in 28 days, we regret to inform you that this time around, your application has not been successful.